WEB: https://www.earratours.com/

COMPANY NAME: EARRA SERVICIOS TURIST S.L.

1.- General Information

The ownership of this website, https://www.earratours.com/, (hereinafter EARRA TOURS) is held by: EARRA SERVICIOS TURIST S.L., provided with CIF: B10617397 and registered in the Commercial Register of GIPUZKOA; and its registration data are: Volume 3048, Book, Folio 199, Page SS-44882 and Inscription 1, and whose contact details are:

Address: CALLE XABIER LIZARDI 13 BAJO A, SAN SEBASTIAN, 20018, GIPUZKOA.
Contact telephone: 640 090 485.
Email: info@earratours.eus.

The present document regulates the Conditions of Contracting by which this web site https://www.earratours.com/ is governed for the contracting of the offered services. In addition to taking into account the present Conditions, please pay attention to our Legal Notice, Cookies Policy and our Privacy Policy before accessing, browsing and/or using this website.

For the purposes of these Conditions, the activity that EARRA SERVICIOS TURIST S.L. develops is:

Hiring Tours.

By using this website and contracting any of our services, the user agrees to be bound by these Terms and Conditions and therefore if you do not agree, you should not use, browse or use this website.

Likewise, you are informed that these Conditions could be modified. The user will be responsible for consulting them every time he/she accesses, navigates and/or uses https://www.earratours.com/, since those that are in force at the moment in which the contracting of services is carried out will be applicable.

All those questions that the user may have in reference to these General Conditions, please contact EARRA SERVICIOS TURIST S.L. through the contact details provided above, or through the contact form.

2.- The user

The access, navigation and use of https://www.earratours.com/, confers the condition of User, so you accept, from the moment you start browsing https://www.earratours.com/, all the Conditions that are established, as well as its subsequent amendments, without prejudice to the application of the relevant legal provisions of mandatory compliance.

The user assumes responsibility for the correct use of https://www.earratours.com/. This responsibility will extend to:

Make proper use of https://www.earratours.com/ to make legally valid consultations and contracting of services.
Not to make any false or fraudulent purchase. If EARRA TOURS considers any operation of this nature, it could be canceled and informing the relevant authorities.
To provide truthful and lawful data.

The User declares to be over 18 years of age and to have legal capacity to enter into contracts through https://www.earratours.com/.

3.- Contracting/Reservation Process

In order to make any purchase at https://www.earratours.com/, the User must be of legal age.

Users duly registered at https://www.earratours.com/ must follow the online contracting procedure established by EARRA TOURS.

The steps to follow to contract services are:

Visualize the available tour options and click on the desired one.
See what the tour consists of and if it is what you are looking for, select the number of units and click on add to cart.
Continue shopping or finalize the reservation.
Check that everything in the cart is correct and if so, click on finalize the purchase.
Fill in the information to process the reservation.
Select the payment method.
Read and accept the terms and conditions.
Click on place the order.

The user must fill in and check the information in each of the steps and may be modified the requested data before making the payment, if the modification is not possible, please contact us commenting the incident.

Subsequently, the user will receive a receipt or confirmation of the operation carried out through the email provided to EARRA TOURS.

4.- Availability

All services shown https://www.earratours.com/ are subject to availability at the time of consultation of the website, will be kept constantly updated the availability of the same, thus showing the units available as truthfully as possible in EARRA TOURS.

If there are difficulties when making the reservation or there are no available dates, EARRA TOURS agrees to contact the user and relocate the date or refund the amount that had been paid as an amount.

5.- Prices and Payment

The prices displayed on https://www.earratours.com/ are final, in Euros (€) and include taxes, especially those related to VAT.

In no case will EARRA TOURS add any additional cost to the price of the contracted services automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but the changes reflected will not affect orders or purchases that the User has made, has the voucher and has not been completed.

We put at your disposal different forms of payment:

By credit or debit card

You can pay immediately through our Bank’s SSL secure payment gateway. If it is necessary to make any refund or cancellation of the order, the amount will be refunded through the same payment card. Credit cards will be subject to checks and authorizations by the issuing bank, EARRA TOURS will not be responsible for any delay or non-delivery due to this reason.

By clicking on “Authorize Payment” or “Confirm Payment” the User guarantees that the credit card is his or her own or that he or she is the legitimate holder of the gift card or credit card.

By Bank Transfer

By cash deposit or bank transfer in favor of EARRA TOURS indicating at the time of making the transfer the customer’s name and order number. Reservations made by this method will not be confirmed until payment has been received.

The User must make sure that he/she enters correctly the data for the payment of contracted services, in case of error EARRA TOURS will not be able to validate the order and it will be cancelled.

6.- Technical Means to Correct Errors

In the event that the User detects that an error has occurred when entering data necessary to process the purchase request at https://www.earratours.com/, he/she may modify them by contacting EARRA TOURS through those means enabled to contact customer service.

In addition, such information may be modified by the User himself/herself in his/her personal section or area.

Similarly, the User is referred to consult the Legal Notice and Terms and Conditions of Use to obtain more information on how to exercise the Right of Rectification as established in the Organic Law 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights.

7.- Exemption from Liability

Unless otherwise provided by law, EARRA TOURS will not accept any liability for the following losses, regardless of their origin:

Any loss that is not attributable to any breach by you.
Business losses.
Indirect losses that were not reasonably foreseeable by both parties at the time the purchase contract was formalized.

Likewise, EARRA TOURS only limits its liability to the following cases:

EARRA TOURS applies all its measures to provide a true picture of the product in https://www.earratours.com/, however, is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used.
EARRA TOURS will act with the maximum diligence in order to make available to the company in charge of the transport of the product of the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially strikes, roadblocks, and in general any other sector-specific, resulting in delays, losses or thefts of the product.
Technical failures that for fortuitous or other reasons, prevent a normal operation of the service through the Internet. Lack of availability in https://www.earratours.com/ due to maintenance or other reasons, which prevent the availability of the service.
EARRA TOURS puts all the means at its disposal in order to carry out the complete purchase process of the products, however, it is exempt from liability for causes that are not attributable to it, fortuitous event or force majeure.
EARRA TOURS will not be responsible for the misuse and / or wear of the products that have been used by the User. At the same time, EARRA TOURS will not be responsible for an erroneous return made by the User.
In general, EARRA TOURS will not be responsible for non-compliance or delay in the fulfillment of some of the obligations assumed, when the same is due to events beyond our reasonable control, that is to say, due to force majeure.

8.- Nullity

If some of the present Conditions were declared null and void by a firm resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by such declaration of nullity.

9.- Data Protection

The information or personal data that the User provides to EARRA TOURS in the course of a transaction in https://www.earratours.com/, will be treated in accordance with the provisions of the Privacy Policy, General Conditions and Legal Notice. By accessing, browsing and/or using https://www.earratours.com/ the user consents to the processing of such information and data and declares that all information or data provided is true.

10.- Applicable Legislation

The access, navigation and/or use of https://www.earratours.com/ and the contracts for the contracting of services through the same shall be governed by Spanish law.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of https://www.earratours.com/ or with the interpretation and execution of these Conditions, or with the contracts produced between the User and EARRA TOURS, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

11.- Claims and Complaints

The User can send to EARRA TOURS their complaints, claims or any type of comment they wish to make through the contact information provided at the beginning of these General Conditions.

In addition, EARRA TOURS has some forms of returns and claims for any disagreement that the User may have.

12.- Extrajudicial System of Conflicts

EARRA TOURS makes available to the User an Extrajudicial Dispute Resolution procedure that allows the user to file a claim by filling out an electronic form and will offer them the option of attaching the relevant documents. Through the following link https://cec.consumo.gob.es/CEC/web/noticias/litigios_linea.htm, the user will be able to start the procedure.